Cruise Planners Continues to Focus On the Way forward for Journey


“Cruise Planners’ conventions by no means disappoint. They’re at all times full of enjoyable, participating high-quality productions, movies and better of all, their thrilling new innovation bulletins,” stated Vicki Freed SVP, Commerce, Gross sales Help and Service for Royal Caribbean Worldwide. “Cruise Planners actually didn’t cease through the pandemic and they’ll go into the long run stronger than ever.” 

Cruise Planners leaders mirrored on the success of a number of new applications launched in 2020 – primarily on account of the pandemic.  The Where2Next™ Virtual Travel series proved to be enormously profitable with twelve occasions accomplished up to now and over $20 million in whole gross sales ensuing from the occasions.  The Task Manager tool which permits advisors to create a sequence of duties and units reminders and is built-in all through their total CRM system, helps advisors by no means miss a step in servicing their shoppers.  Over 125,000 duties have been created up to now.  And the All-Inclusive Resort Tool bringing lots of of resorts into one straightforward to go looking and filter location inside Cruise Planners’ proprietary reserving instrument, CP Maxx.

Throughout the govt opening, Cruise Planners govt staff together with Michelle Charge, CEO and founder; Vicky Garcia, COO and co-owner; Brian Shultz, CIO; Theresa Scalzitti, CSO; and Scott Koepf, SVP of Strategic Growth shared over twenty main bulletins to the community together with:

  1. SOAR Dashboard Evaluation – Extremely Detailed Enterprise Analytics dashboard for Advisors containing 120 totally different metrics to research their enterprise and features a heightened deal with setting and monitoring enterprise targets
  2. Enhanced Gross sales Alternatives Device – Permits advisors to simply monitor the gross sales stage of their leads and integrates with Job Supervisor for follow-up reminders
  3. White-Label Web sites– Personalized, skilled web sites for cross advertising and marketing with native companies and organizations
  4. Touchdown Web page Templates – Helps advisors simply create skilled touchdown pages on their web sites to advertise teams, promotions, blogs and extra
  5. Enhanced Web site Customization Choices – Skill to additional customise the homepage of their web site to showcase franchisee’s distinctive attributes, companies and specialties
  6. Enhanced Social Media and Digital Providers – A brand new, third degree of social media and digital footprint administration.  The brand new “CP Professional Elite” program consists of every day posting to Fb and Instagram, Fb digital advert boosts, listing listings and repute administration, multi functional straightforward to make use of dashboard
  7. Enhanced Set off Emails – New cleaner and extra concise messaging 
  8. Shore Tour Advertising E-mail Triggers – Automated emails centered on shore tour gross sales resulting in a 40% larger conversion
  9. Consumer Lead Kind & Contact Sharing – Automated Advisor Contact Sharing constructed into the shopper lead kind
  10. Care Crew – One Cease Buyer Service for franchisees together with Cellphone, E-mail and Chat communication strategies
  11. Lodge Reserving Engine – Coming quickly, a brand new resort reserving engine that includes American Categorical resort applications, enhanced commissions, buyer financial savings
  12. Automated Advertising Program – New advertising and marketing program that encompasses emails, push notifications and extra using AI and large information
  13. Devoted Provider Touchdown Pages – Sturdy touchdown pages on all shopper web sites for prime suppliers showcasing provider movies, unique gives, featured itineraries and extra
  14. Automated Consumer Texting Communications – Textual content communications despatched robotically for essential date reminders corresponding to deposit and ultimate fee dates, in addition to, the flexibility to ship quotes and different info within the technique most well-liked by shoppers
  15. Vacation spot Content material Supplier – Vacation spot content material on over 9,000 locations can be obtainable all through their web sites, buyer advertising and marketing instruments and extra
  16. CP Vacation spot Hub – Central place for all vacation spot content material together with neighborhood sourced info from the Cruise Planners community corresponding to resort, restaurant, switch and exercise suggestions
  17. Sherpa Journey Restrictions Interactive Map – Interactive map with real-time journey restriction info obtainable on shopper web sites and advisor CRM to assist simply keep updated on the ever-changing restrictions by nation
  18. 2022 Occasions – With 5 Bootcamps, 2 Elite Occasions, 3 CP Tech Days, Land and Luxurious Occasion and the Annual Conference, there are 12 In Individual Occasions obtainable for advisors in 2022 along with 6 STAR College coaching occasions for brand spanking new franchisees
  19. Romance Journey Specialist Program – Advisors will be capable to obtain this designation after finishing sturdy wedding ceremony and honeymoon coaching program 
  20. Job Supervisor Integration within the Cell App – The very talked-about Job Supervisor instrument will now be totally built-in into the advisor’s cell app which permits them to cite, promote and repair from anyplace

“The Energy of Cruise Planners is powerful, we’re able to put the pandemic behind us and deal with the way forward for journey,” stated CEO and Founder, Michelle Charge. “Our journey advisors have been extremely resilient and our total staff’s efficiency continues to solidify our management within the trade.”

Charge continued, “We’re fighters, we aren’t going to cease innovating, advertising and marketing, and serving to our community develop into the long run.  There is no turning again – there’s solely wanting forward.”

Day 1 ended with Keynote speaker, Shari Wallack, President of Purchase the Sea.  Wallack printed her memoir, From Hell to Challah and shared her inspirational message about battle and perseverance through the pandemic.  Wallack hopes that journey advisors can develop, be taught, and profit from her story.  

“The long run is shiny with Cruise Planners,” Charge stated about gross sales for 2022 and past.  Cruise Planners, along with robust provider partnerships, will assist rebuild the journey trade and propel us into the long run.”

About Cruise Planners

Cruise Planners, the nation’s largest home-based journey advisor franchise community and an American Categorical Journey Consultant, has greater than 2,500 franchise house owners who independently ebook holidays and journey experiences for his or her shoppers. Headquartered in Coral Springs, Fla. since 1994, Cruise Planners supplies its journey advisors with entry to award-winning, progressive advertising and marketing; cutting-edge cell know-how; dynamic, hands-on coaching; lead-generating instruments, in addition to skilled teaching and improvement. Cruise Planners has achieved prime producer standing with each main cruise line, many land distributors and maintains a philanthropic drive incomes an Worldwide Franchise Affiliation FranTech award for innovation and Magellan Awards from Journey Weekly. Study extra at

SOURCE Cruise Planners

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