Bolt axes 5,000 drivers on non-compliance, security issues



Bolt axes 5,000 drivers on non-compliance, security issues


Bolt has dismissed a minimum of 5,000 drivers prior to now six months as a result of non-compliance and safety-related issues. FILE PHOTO | POOL

Digital ride-hailing platform Bolt has dismissed a minimum of 5,000 drivers prior to now six months as a result of non-compliance and safety-related issues because it strikes to tighten its grip in the marketplace by enhanced model imaging.

The agency, which says it has devoted over Sh20 million to bolster its security options and measures, acknowledged that it’ll proceed to completely block each drivers and riders, reported for any misconduct, from accessing the platform.

“Bolt has put in place strict measures to boost security on its platform and this transfer is a part of the organisation’s unwavering concentrate on rider and driver security. Up to now six months, Bolt has discontinued the providers of greater than 5,000 drivers from its platform as a result of non-compliance and safety-related issues,” mentioned the agency in a press release.

“These operational modifications goal to amplify the protection options and journey expertise of customers on the platform.”

In accordance with the corporate, among the initiatives undertaken to this impact embody the rolling out of an consciousness and coaching programme for riders and drivers, the introduction of stricter compliance measures for drivers in addition to the inception of superior reporting mechanisms to allow drivers and riders elevate the alarm on violation incidents.

In April this 12 months, Bolt unveiled a selfie examine function each as a measure to boost passenger security, in addition to forestall driver impersonation and account sharing.

The event ensures that when drivers go surfing, they’re prompted to take a selfie with the intention to confirm their identification and be sure that the small print supplied within the app correspond with the shared images.

Drivers whose selfies fail to match with beforehand shared particulars are restricted from providing providers on the app till their particulars are verified.

Different security options beforehand integrated on the platform embody the drive and automotive verification function that permits riders to examine and make sure that the motive force and automotive that picks them is similar because the one displayed on the app.

The attention and coaching programme, alternatively, is aimed toward elevating consciousness about security greatest practices in addition to emphasising the significance of respectful and accountable behaviour on the platform, along with highlighting the ‘how-to’ of utilizing the in-app security options.

“At Bolt, the protection of all customers on our platform is our prime precedence. We perceive the belief our customers place in us, and we’re taking proactive steps to make sure their well-being throughout each journey,” mentioned the organisation’s nation supervisor Linda Ndung’u.

“Our enhanced security measures, and stricter compliance measures, coupled with technology-driven options, reaffirm our dedication to offering a safe and dependable transportation expertise for all.”

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